• We source components from the most reputable channels to meet the needs of discerning customers like yourself. Every product purchased from Sipwol comes with an added layer of confidence. We also engage the finest designers and technical R&D teams to ensure exquisite craftsmanship across all our products.

• We offer! All orders come with a free one-year warranty; for select products, you also have the option to purchase extended warranty services.

HOW DO I PAY FOR MY ORDER?

At Sipwol, we offer a variety of convenient and secure payment options to suit your needs:

1. Credit Card: We accept all major credit cards, allowing you to make your purchase easily and securely.
2. Local payment: You can use your country's local payment methods for a convenient, fast, and secure payment.
3. PayPal: For those who prefer the convenience of PayPal, we have you covered.
4. Cryptocurrency: Cryptocurrency is already convenient enough in the "payment field" (especially stablecoins + crypto cards).
5. Bank Wire: Local bank transfers are only accepted for orders totaling $1,000 or more, making them suitable for wholesale customers.

WHY IS MY CREDIT CARD BEING DECLINED?

• Please verify that your billing address matches the address your bank has on file, otherwise the transaction will be declined.

IS THERE ANY ADDITIONAL SALES TAX?

• There is an additional local-state sales tax on your order. Once you add an item to your cart and proceed to checkout, upon your ZIP, you can see if extra sales tax is added to your order total.

IS MY JEWELRY PURCHASE TAXED?

• It depends on your location. Taxes and duties can be charged in any order outside of the US upon the area. In Addition, local sales tax will be collected, depending on your state in the US. The sales tax will be collected on the checkout, while international customs fees and duties will be collected upon arrival to your country.

• We ship worldwide with a FedEx or DHL etc fully insured and expedited delivery. It usually takes 7-12 business days to receive your order.

• If you require expedited shipping, please Contact Us and pay the rush processing fee; delivery will take approximately 4-6 business days (excluding special products such as those containing batteries).

• It depends. We always try to get the order mailed as quickly as possible; if we need to pay for a rushed service from our subcontractors, we will have to charge an additional price.

• We are sending updates on the production time every few days. We are always trying to keep you in the loop and update your order status. Once the order is ready, you will get an email with pictures of your ready products. As soon as FedEx picks up the package for a quick delivery, you will get another email with your valid tracking #.
• For more information, Contact Us customer support.

• You can also have the goods shipped directly to your designated delivery address.
• Note: You must write to the email address you used to place the order to tell you the new delivery address.

• If you encounter difficulties when purchasing, you can authorize us to help you complete the purchase of this order. We’ll be happy to help.

• We strive for 100% satisfaction with every purchase. You can return undamaged, new items in their original packaging and with all documents (including the work order) within 30 days for a full refund. Alternatively, you may exchange the item for the same model within the return period. Please Contact Us customer service to obtain the complete return policy details and a Return Authorization Number (RAN) to proceed with your return.

You must first contact our Customer Service. We will send instructions with any return approval. The shipping back will be made via FedEx or DHL etc expedited and insured delivery.

• Sure! Get full credit when upgrading within 30 days of purchase, but keep the item and documents in pristine condition.